1. How do I purchase ?

    You could simply add your item in the shopping cart by clicking " Add to Cart " then you will be linked to Paypal for the further payment process .

    Paypal is our major payment method , if you have no Paypal account , please directly email us for the bank wire transfer payment details .

  2. What proper strap size should I get ?

    Strap size is normally expressed like this : 24/22 (24mm wide by 22mm wide). The front set of digit is the width of the strap between the lugs of the watch and the behind set of digit is the width of the strap at the buckle.

    Here is the general strap size chart for reference :

    Size of Strap Size of Panerai
    22 x 22mm 40mm Luminor
    24 x 22mm 44mm Luminor
    24 x 24mm 44mm Luminor
    27 x 24mm 45mm / 47mm Radiomir
    26 x 26mm 47mm Luminor / 45mm Radiomir / 47mm Radiomir
  3. When will my order be shipped ?

    We will ship out your order in 3 business days as soon as the payment is verified.

  4. What is your shipping method & how much does it charge ?

    We ship worldwide/internationally via Hong Kong Registered Airmail . Calculate a flat shipping amount is based on the total amount of the purchase.

    Shipping Cost Price Ranges
    5.00 USD USD 0.01 ~ USD100.00
    8.00 USD USD 100.01 ~ USD200.00
    12.00 USD USD 200.01 ~ USD 300.00
    15.00 USD USD 300.01 ~ USD400.00
    18.00 USD USD 400.01 ~ Up

    We also take delivery via express courier by request eg. DHL, FedEx, UPS etc. and they are available on demand at extra cost.
  5. How long should I expect to receive my order ?

    Popularly delivery takes 7-14 business days but it certainly counts on the exact place you located .

  6. What could I do if I would like to have a faster shipment ?

    You could ask for upgrading the shipment to EMS Speedpost service ( US$18 shipping cost ) and it just takes 3-5 business days for delivery .

  7. Is there any return policy ?

    We attach great importance to every of our customers so if you find any problems with your Zergun strap(s) due to a defect in workmanship , please let us know within 3 days of receipt of goods , we will replace your strap(s) or refund your purchase in full , we would undoubtedly do anything within our power to provide the best customer service to you .

    For any strap that has been worn, tried on, or misused will not be accepted for exchange or return .